Frequently Asked Questions

ORDERING & SHIPPING

How do I place an order?
Browse our collections at Pafory, select your items and complete checkout. You’ll receive an order confirmation email.

What shipping options are available?

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
  International delivery times vary by destination.

Can I track my order?
Yes! Use our Order Tracker with your order number and email.

PRODUCT INFORMATION

What makes your fragrances unique?
We use premium ingredients and innovative compositions. Learn more in our Fragrance Guide.

How should I store my perfume?
Keep in cool, dark places away from direct sunlight. See our Storage Tips.

RETURNS & EXCHANGES

What’s your return policy?
Unused, unopened items may be returned within 30 days via our Returns Portal.

Do you offer exchanges?
Yes! Select exchange option during return process or contact our Customer Care.

PAYMENT & ACCOUNT

What payment methods do you accept?
We accept all major credit cards, PayPal, and select digital wallets.

How do I reset my password?
Use the “Forgot Password” link on our Login Page.

GIFT SERVICES

Do you offer gift wrapping?
Yes! Select gift wrapping at checkout and include a personal message.

Can I schedule future delivery?
Currently unavailable, but we’re working on this feature.

For additional questions, visit our Help Center.